Saying "No" the USA Way
bookmark this at :: del.icio.us
:: Digg it
|
|
Tuesday, December 18, 2007 |
SkillPath provide great seminars in Australia. I subscribe to their monthly newsletter. Here is a great article on how to get back control of your time, by learning to say "NO" the American way.
"You aren't likely to show irritation and snap at your supervisor or a colleague who interrupts you because it might seem rude and impolite. To the other person, the reason they're interrupting you may be a major concern that could affect you too. If the person is a team member or someone you supervise, you probably want to help, but now may not be the best time. The problem may be important, but it probably isn't something that must be resolved immediately.
The USA method is a very effective way of telling others that you respect them and their needs, that you have something going on that requires your full and immediate attention and that you have an alternative plan.
The USA method requires practice. As you use it, you'll be amazed at how well you'll begin controlling interruptions rather than allowing them to control you.
Here's how it works:
Understanding statement or statement of empathy.
Example: "Greg, I'm sure this problem is important." (It is to Greg and it might be for you, too, but it's probably not urgent.)
Situation statement. You make a statement that explains the present situation.
Example: "I'm working on a report that needs to be finished by 1:00."
Action statement. You make a statement that describes what you will do.
Example: "Let's get together this afternoon between 3:00 and 3:15. I'll meet you in the conference room."
Pay particular attention to how these examples allow you to control the environment. You set the time and you suggest meeting in the conference room rather than at your own desk. This gives you the freedom to escape if the meeting goes on too long. |
posted by Wayne Mansfield @ 5:41 PM  |
|
|
|
|
|
|
|
| Previous Posts |
|
|
|
| Archives |
|
|
|
| Links |
|
|
|
| Affiliates |
|
|
